Effective Date: 26-06-2025

We want you to be satisfied with your purchase from Vitality Bazar Shop. Please read our return and refund policy below:

1. Returns

  • Returns are accepted within 3 days of delivery.

  • Items must be unused, in original packaging, and with all tags/labels attached.

  • We do not accept returns on used, damaged, or customized items.

2. Return Process

To initiate a return:

  • Contact us at mizan@vitalitybazar.com or via our contact page.

  • Provide your order number and reason for return.

  • Our team will guide you through the return process.

3. Refunds

  • Approved refunds will be processed within 7 business days after we receive and inspect the returned product.

  • Refunds are issued via the original payment method or mobile wallet.

4. Non-Refundable Items

  • Products on sale/discount

  • Opened hygiene or personal use items (for health & safety)

5. Exchanges

If you received a defective or incorrect item, we will exchange it at no additional cost. Please notify us within 24 hours of delivery.

6. Shipping Costs

Return shipping charges are the customer’s responsibility unless the return is due to our error (wrong/damaged item).